FAQ

If you do not find the answers in this FAQ section, please feel free to contact Support for further assistance.

How do I sign up for the C2 Connect Conferencing services?
You can either fill out the sign up information form online or call us at (800)837-0407 or (732)441-1224 and a product specialist will assist you in setting up a new account.

What is my permanent dial-in number?
Please contact C2 Connect customer support for information about your toll free and direct toll dial-in number for your audio conference bridge.

What is my Owner Number?
Your Owner Number is your personal C2 Connect identification number that helps you make reservations, check your account and more. If you have questions about your Owner Number, please contact C2 Connect customer support.

What types of conferences does C2 Connect offer?
C2 Connect offers a wide array of services including audio and web conferencing solutions.

Where is C2 Connect located?
C2 Connect is located in central New Jersey but our services are available throughout the United States and around the globe. For information on our locations, click here.

Can I extend the length of my call?
Yes, you may extend the length of your call for as long as you like.

What happens if my call doesn't last the entire time I've scheduled it for?
You can end your call at any time without penalty.

What is my Conference Code?
Your Conference Code is the unique number designated to your conference. You will need a Conference Code for most of the conferencing services.

What are participants required to know in order to join a conference?
It depends on the type of conference your participants need to join. Details for joining a conference are provided to the conference Leader at the time a reservation is made, or when the Leader signs up for the service. The Leader is responsible for providing Participants with instructions, unless other arrangements are made.

Is there a no-show fee?
For calls of 25 or more scheduled participants there is a no-show fee for each unused line. However, there is a buffer of 10%. For example, if you scheduled a call for 100 participants but only 90 participants joined the conference, you will not be charged a no-show fee. For more information, contact C2 Connect customer support. You may make changes up to 24 hours in advance of the scheduled start time without incurring a no-show charge.

Is there a cancellation fee?
No, there is no fee for calls that are cancelled 24 hours before the conference is scheduled to begin. However, calls that do not occur and have not been cancelled 24 hours in advance are charged a fee.

Does the Leader need to be first on line?
No, the Leader does not need to be first on line for a conference to begin, unless the Leader has changed the default settings on his Reservationless account.